FAQ

Find the most frequently asked questions below.
  • Free shipping is included with every gift box! We bake and pack each cookie by hand, freshly made to order. We currently only ship Mondays to ensure the freshest quality product. 

    Order Cutoff Time:

    All orders placed after 11:59 on Sunday will be processed and shipped the following Monday. Any orders received before this cutoff will be shipped within the same week.

    Shipping Method:

    We ship all orders via 2-Day Air to ensure the freshest possible product.

    Storage Instructions:

    Please enjoy your cookies upon receiving or freeze for up to 2 weeks.

  • Customer happiness is our #1 priority. If there's an issue with your order, please contact us and we'll be happy to assist.

  • Cookies are baked and packed to order. We package each cookie individually inside the gift box.

  • All orders are shipped via UPS 2-day air on Mondays.

    Orders typically take 5-7 business days after the order is placed, though we are unable to guarantee a delivery date at this time.

    All orders placed after 11:59 on Sunday will be processed and shipped the following Monday. Any orders received before this cutoff will be shipped within the same week.

  • Cookies should be enjoyed upon receiving them. If not enjoying right away, they can be put in the freezer for 2 weeks.

  • Cookies are best as soon as they arrived. You can eat them at room temperature or heat them.

    To heat the cookies:

    1. Remove cookie from wrapper
    2. Preheat oven to 350°F 
    3. Bake 3-5 minutes
    4. Enjoy for instant happiness
  • Allergens: Contains wheat, egg, and dairy. 

    Cookies are made by hand using shared baking equipment, which processes milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, and soy. We are not an allergen free bakery.

  • Chocolate Chip Cookie
    Brown sugar, butter, chocolate chips (sugar, unsweetened chocolate, cocoa butter, whole milk powder, soy lecithin, vanilla extract), all-purpose flour, bread flour, granulated sugar, eggs, vanilla extract, baking powder, baking soda, salt

    Oatmeal Raisin Cookie
    Old-fashioned rolled oats, unsalted butter, all-purpose flour, light brown sugar, granulated sugar, eggs, raisins, glucose, vanilla extract, ground cinnamon, baking soda, salt

    Double Chocolate Cookie
    Brown sugar, butter, chocolate chips (sugar, unsweetened chocolate, cocoa butter, whole milk powder, soy lecithin, vanilla extract), all-purpose flour, bread flour, granulated sugar, cocoa powder, eggs, vanilla extract, baking powder, baking soda, salt

    Coffee Cake Cookie
    All purpose flour, brown sugar, butter, granulated sugar, eggs, light brown sugar, glucose, vanilla extract, cinnamon, salt, baking powder, baking soda, cornstarch, nutmeg

    Allergens:

    Contains wheat, egg, and dairy. Cookies are made by hand using shared baking equipment, which processes milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, and soy. We are not an allergen free bakery.

  • For all orders, we do not include a packing slip or any pricing information!